Overview
For the safety of our customers, Howard Foods does not accept returns or exchanges of food and beverage products. Because our products are perishable and consumable, they cannot be restocked or resold once they have left our control—even if the product remains unopened.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at info@howardfoods.com within 2 days of delivery. Include your order number, a description of the issue, and photographs of the product and shipping packaging.
Please do not discard the affected product or packaging until we have reviewed your claim, as this information may be required to process a replacement or refund.
Once the issue has been reviewed, Howard Foods may provide a replacement or refund, as appropriate. Refunds will be issued to the original payment method. Shipping charges are nonrefundable unless the issue resulted from an error by Howard Foods or damage during shipment.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
No exchanges
Need help?
Contact us at info@howardfoods.com for questions related to refunds and returns.